Privacy Policy

Last Updated: 22 September 2026

STAYZRUS, operated by STAYZIO Holiday Homes (“STAYZRUS”, “we”, “us” or “our”), respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit the STAYZRUS website, make an enquiry, make a booking, stay at one of our holiday homes, communicate with us, or use any of our services.

By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. INFORMATION WE COLLECT

Depending on how you interact with STAYZRUS, we may collect the following information:

Personal and Contact Information

This may include:

Full name
Email address
Telephone or mobile number
Residential or correspondence address
Nationality
Date of birth, where required
Other information you voluntarily provide to us

Booking and Guest Information

When you make a reservation or stay at one of our properties, we may collect:

Booking details
Check-in and check-out dates
Number of guests
Guest names
Guest preferences and special requests
Communication relating to your booking
Accommodation and stay information
Information required for guest registration and regulatory compliance

Identification Documents

For guest registration, identity verification, security and compliance with applicable UAE and Dubai regulations, we may request identification documents such as passports, Emirates IDs or other government-issued identification.

We will process such information only where reasonably necessary and in accordance with applicable laws and regulations.

Payment Information

Payments may be processed through third-party payment providers, banks, booking platforms or other authorised payment service providers.

Where payment information is collected directly by a third-party payment provider, that provider’s own privacy policy may also apply.

STAYZRUS does not generally retain complete credit or debit card details on its own systems unless necessary and legally permitted.

Website and Technical Information

When you use our website, we may automatically collect certain technical information, including:

IP address
Browser type
Device type
Operating system
Pages visited
Date and time of access
Referring website
Website usage and performance information

2. HOW WE USE YOUR INFORMATION

STAYZRUS may use your personal information to:

Process and manage reservations;
Provide holiday-home accommodation and related services;
Respond to enquiries and requests;
Communicate with guests and property owners;
Provide check-in and check-out information;
Verify identity where required;
Complete guest registration requirements;
Comply with Dubai tourism and holiday-home regulations;
Process or facilitate payments;
Provide customer service and support;
Manage maintenance, housekeeping and other property-related services;
Improve our properties, website and services;
Prevent fraud, misuse and security incidents;
Maintain business and financial records;
Communicate important information regarding your booking or stay;
Send promotional communications where legally permitted;
Protect our rights, property, guests, owners, employees and business; and
Comply with applicable laws, regulations and lawful requests from government or regulatory authorities.

We aim to collect and use only information that is reasonably necessary for the relevant purpose.

3. LEGAL BASIS FOR PROCESSING

Depending on the circumstances, STAYZRUS may process personal information where:

You have provided your consent;
Processing is necessary to provide our services or perform a contract with you;
Processing is necessary to comply with a legal or regulatory obligation;
Processing is necessary for legitimate business interests, where permitted by applicable law;
Processing is necessary to protect an individual’s vital interests; or
Processing is otherwise permitted under applicable UAE law.

Where processing is based on consent, you may withdraw your consent where applicable. Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.

4. SHARING OF PERSONAL INFORMATION

STAYZRUS does not sell or rent your personal information.

We may share personal information where reasonably necessary with:

Property owners or authorised representatives of properties you have booked;
STAYZRUS employees and authorised personnel;
Housekeeping, maintenance and property-management service providers;
Booking platforms and online travel agencies;
Payment processors, banks and financial institutions;
Technology, hosting, cloud-storage and software providers;
Professional advisers, including legal, accounting and compliance advisers;
Insurance providers, where applicable;
Government authorities and tourism or regulatory bodies;
Law enforcement authorities where legally required; and
Other service providers where necessary to provide the services requested by you.

We expect third-party service providers handling personal information on our behalf to maintain appropriate security and confidentiality measures.

5. REGULATORY AND HOLIDAY-HOME REQUIREMENTS

As a Dubai holiday-home operator, STAYZRUS may be required to collect, maintain or provide certain guest and property information to relevant government authorities and regulatory bodies.

This may include information required for guest registration, licensing, tourism, security, reporting and other regulatory purposes.

Where required, guest information may be submitted through systems or channels prescribed by the relevant authorities, including the Dubai Department of Economy and Tourism (DET).

Such processing is carried out to meet applicable legal and regulatory obligations.

6. COOKIES

The STAYZRUS website may use cookies and similar technologies to:

Operate and secure our website;
Remember user preferences;
Understand website traffic and visitor behaviour;
Improve website functionality;
Analyse website performance; and
Support marketing and advertising activities, where applicable.

You may control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Where required by applicable law, we will obtain appropriate consent before using non-essential cookies.

7. MARKETING COMMUNICATIONS

Where permitted by applicable law, STAYZRUS may send you information about:

Holiday-home properties;
Special offers;
Promotions;
New properties;
Services; and
Other information that may be relevant to your interests.

Where required, we will obtain your consent before sending marketing communications.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

You may continue to receive essential service communications, such as booking confirmations, payment information, check-in instructions, security notices and other information necessary to provide our services.

8. DATA SECURITY

STAYZRUS takes reasonable technical and organisational measures to protect personal information against:

Unauthorised access;
Unauthorised disclosure;
Loss;
Misuse;
Alteration;
Destruction; and
Other forms of unauthorised processing.

Access to personal information is limited to authorised persons who reasonably require the information for their work or for providing our services.

However, no electronic transmission or storage system can be guaranteed to be completely secure. While we take reasonable measures to protect your information, we cannot guarantee absolute security.

9. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

Providing our services;
Managing bookings and guest relationships;
Maintaining financial and business records;
Meeting legal and regulatory requirements;
Resolving disputes;
Enforcing agreements;
Preventing fraud and misuse; and
Protecting our legal rights.

When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable laws and our internal procedures.

10. INTERNATIONAL DATA TRANSFERS

Some of our technology providers, booking platforms, payment providers or other service providers may process personal information outside the United Arab Emirates.

Where personal information is transferred outside the UAE, STAYZRUS will take appropriate measures as required by applicable law to ensure that such transfers are conducted lawfully and with appropriate safeguards.

11. YOUR PRIVACY RIGHTS

Subject to applicable UAE law and any relevant conditions or exceptions, you may have rights relating to your personal information, including the right to:

Request access to certain personal information we hold about you;
Request correction of inaccurate or incomplete information;
Request deletion of personal information where legally applicable;
Request restriction or cessation of certain processing where legally applicable;
Withdraw consent where processing is based on consent;
Object to certain processing where legally applicable; and
Raise a concern regarding the handling of your personal information.

To exercise an applicable privacy right, please contact STAYZRUS using the contact details provided below.

We may need to verify your identity before processing certain requests.

12. THIRD-PARTY WEBSITES AND SERVICES

The STAYZRUS website may contain links to third-party websites, booking platforms, payment providers, social-media platforms or other external services.

These third parties may have their own privacy policies and terms.

STAYZRUS is not responsible for the privacy practices, content or security of third-party websites or services.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

13. CHILDREN'S INFORMATION

STAYZRUS does not knowingly collect personal information from children except where such information is reasonably required in connection with a legitimate family booking, guest registration or accommodation service and is provided in accordance with applicable law.

Where information relating to a child is required, it should be provided by or with the involvement of the child’s parent, legal guardian or authorised adult where appropriate.

14. PROPERTY OWNERS AND BUSINESS CONTACTS

If you are a property owner, landlord, investor, supplier, business partner or other professional contact of STAYZRUS, we may collect information such as:

Name;
Contact details;
Identification documents where required;
Property information;
Banking or payment information;
Contractual information; and
Communications with us.

This information may be used to establish and manage our business relationship, provide services, process payments, comply with legal requirements and protect our legitimate business interests.

15. CHANGES TO THIS PRIVACY POLICY

STAYZRUS may update this Privacy Policy from time to time to reflect changes in:

Our services;
Business operations;
Technology;
Applicable laws;
Regulatory requirements; or
Data-protection practices.

Any updated version will be published on this website with a revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

16. CONTACT US

If you have questions regarding this Privacy Policy, wish to exercise an applicable privacy right, or have a concern about how your personal information is handled, please contact us.

STAYZRUS
Operated by: STAYZIO Holiday Homes
Location: Dubai, United Arab Emirates
Email: info@stayzrus.com

Telephone: +971567078669
Website: www.stayzrus.com

Privacy enquiries: info@stayzrus.com

We will review privacy-related requests and respond in accordance with applicable UAE laws and regulations.

17. GOVERNING LAW

This Privacy Policy shall be interpreted in accordance with the applicable laws and regulations of the United Arab Emirates and, where applicable, the Emirate of Dubai.

Nothing in this Privacy Policy is intended to limit or exclude any rights or protections available to individuals under applicable law.