STAYZRUS
GUEST RESERVATION, TERMS & CONDITIONS
Operated by: STAYZIO Holiday Homes
Brand: STAYZRUS
Location: Dubai, United Arab Emirates
Effective Date: 23rd Sep 2026
These Guest Reservation Terms and Conditions (“Terms”) govern the use of the STAYZRUS website, the reservation of holiday homes, and accommodation services provided by STAYZRUS by STAYZIO Holiday Homes (“STAYZRUS”, “we”, “us” or “our”).
By making a reservation through our website, directly with STAYZRUS, or through an authorised booking platform, the guest (“Guest”, “you” or “your”) agrees to these Terms.
These Terms should be read together with our Privacy Policy, property-specific rules, cancellation policy and any additional terms communicated during the booking process.
Where a booking is made through a third-party platform, that platform’s applicable terms may also apply.
2.1 Making a Reservation
A reservation may be made through:
A reservation request does not guarantee availability until STAYZRUS confirms the booking.
2.2 Booking Confirmation
A reservation becomes confirmed when:
The booking confirmation may include:
2.3 Accuracy of Information
Guests must provide accurate and complete information when making a reservation.
The Guest is responsible for ensuring that names, contact details, dates, guest numbers and identification information are correct.
Incorrect information may result in additional charges, booking delays or cancellation where necessary.
3.1 Identification
Guests may be required to provide valid identification documents, including passports, Emirates IDs or other government-issued identification, where required for guest registration, security or legal compliance.
3.2 Guest Information
The Guest must provide accurate details for all occupants where required.
STAYZRUS may be required to submit or maintain guest information in accordance with applicable Dubai tourism, holiday-home and regulatory requirements.
3.3 Minimum Age
The primary Guest making a reservation must be at least 18 years old, unless otherwise permitted by applicable law and expressly approved by STAYZRUS.
The primary Guest is responsible for all members of the booking party.
4.1 Reservation Charges
The total price of a reservation may include:
The applicable price and payment schedule will be communicated during the reservation process.
4.2 Payment Methods
Payments may be made through approved payment methods, including:
4.3 Payment Failure
If a required payment is not received by the specified deadline, STAYZRUS may, subject to applicable law and the booking terms:
Any applicable consequences will be communicated to the Guest.
4.4 Additional Charges
The Guest may be responsible for additional charges arising from:
Such charges must be reasonable, documented where appropriate, and applied in accordance with applicable law and the booking terms.
The cancellation and refund terms applicable to a reservation will be those displayed or communicated to the Guest before the booking is confirmed.
Where a property-specific cancellation policy differs from the general policy below, the applicable property-specific policy will be identified to the Guest before payment.
5.1 Guest Cancellation
The Guest may request cancellation by contacting STAYZRUS through the official contact details or booking channel.
The refund, if any, will depend on:
5.2 Suggested Standard Flexible Cancellation Policy
Unless a different policy is displayed at the time of booking:
Cancellation timing | Refund treatment |
14 or more days before check-in | Full refund of eligible accommodation charges |
7–13 days before check-in | 50% refund of eligible accommodation charges |
Less than 7 days before check-in | Generally non-refundable |
No-show | Generally non-refundable |
Important: This is a proposed commercial policy. STAYZRUS shall select and clearly display its actual cancellation policy before accepting payment.
Taxes, tourism fees, payment-processing fees, cleaning charges and other amounts may be treated differently where disclosed in advance or required by applicable law.
5.3 Non-Refundable Reservations
Certain promotional rates, special offers, long stays, advance-purchase rates or other reservations may be non-refundable or subject to different cancellation terms.
The applicable conditions will be communicated before the reservation is confirmed.
5.4 Changes to Reservations
Requests to change:
are subject to availability and approval.
Changes may result in revised pricing, additional charges or cancellation fees, where disclosed and permitted by applicable law.
5.5 Refund Processing
Where a refund is approved:
STAYZRUS is not responsible for delays caused solely by banks, payment providers or third-party booking platforms.
STAYZRUS may cancel or modify a reservation where reasonably necessary, including due to:
Where STAYZRUS cancels a confirmed reservation for reasons within its responsibility and not due to the Guest’s breach, STAYZRUS will provide an appropriate remedy in accordance with applicable law and the booking terms.
Depending on the circumstances, this may include:
Where cancellation is caused by the Guest’s breach, the applicable cancellation terms may apply.
7.1 Check-In
Standard check-in and check-out times will be stated in the booking confirmation.
Guests must follow the check-in instructions provided by STAYZRUS.
Early check-in is subject to availability and may involve an additional charge.
7.2 Check-Out
Guests must vacate the property by the stated check-out time unless an extension has been approved.
Late check-out without prior approval may result in additional charges where disclosed and reasonably applicable.
7.3 Access
Guests must not provide keys, access cards, access codes or other entry devices to unauthorised persons.
Lost or damaged access devices may result in reasonable replacement charges.
Guests agree to:
9.1 Guest Responsibility
The Guest is responsible for loss or damage caused by the Guest or members of the Guest’s party, except for ordinary wear and tear.
The Guest must promptly report any damage, defect or maintenance issue.
9.2 Security Deposit
Where a security deposit applies, the amount and payment arrangements will be disclosed before or at the time of booking.
The deposit may be used, subject to applicable law and the booking terms, to cover documented and reasonably attributable costs relating to:
STAYZRUS will not treat ordinary wear and tear as chargeable damage.
9.3 Deposit Refund
Where a security deposit is refundable, STAYZRUS will process the refund within [7–14 business days] after check-out, subject to inspection and any applicable deductions.
The Guest may request an explanation of any deduction.
Guests should report maintenance issues as soon as reasonably possible.
STAYZRUS will make reasonable efforts to respond to maintenance requests and resolve service issues.
Some services, including electricity, water, air conditioning, internet, elevators or building facilities, may occasionally be interrupted due to circumstances outside STAYZRUS’s reasonable control.
Where a material issue affects the Guest’s stay, STAYZRUS will assess the circumstances and provide an appropriate remedy where required by applicable law or the booking terms.
Guests are responsible for their personal belongings during their stay.
STAYZRUS is not responsible for loss, theft or damage to personal belongings except to the extent required by applicable law or caused by STAYZRUS’s proven negligence or other legally actionable conduct.
Lost property found at a property will be handled in accordance with STAYZRUS’s reasonable procedures and applicable law.
To the extent permitted by applicable law:
Nothing in these Terms affects any mandatory rights or protections available to consumers under applicable law.
STAYZRUS will not be responsible for failure or delay in performing its obligations to the extent caused by circumstances beyond its reasonable control, including:
STAYZRUS will make reasonable efforts to communicate with affected Guests and determine an appropriate solution.
Personal information collected during the reservation and accommodation process will be handled in accordance with the STAYZRUS Privacy Policy.
The Guest acknowledges that certain information may be required for booking, identity verification, guest registration, payment processing, security and regulatory compliance.
Guests should first contact STAYZRUS regarding any complaint or concern.
We will make reasonable efforts to investigate and resolve complaints promptly.
Nothing in these Terms prevents a Guest from exercising any rights or remedies available under applicable law.
These Terms shall be governed by the applicable laws of the United Arab Emirates and, where applicable, the Emirate of Dubai.
Any dispute shall be handled by the competent authorities or courts with appropriate jurisdiction, subject to applicable law.
STAYZRUS
Operated by: STAYZIO Holiday Homes
Dubai, United Arab Emirates
Email: info@stayzrus.com
Telephone: +971 567078669
Website: www.stayzrus.com